$582.87 in charges from PaySimple & Global Payments!
It's the day after Christmas and unfortunately I spent the holiday thinking about my recent experience with PaySimple, North American Bancard and Global Payments. I am a pissed consumer and below are my thoughts about this company, it's online reputation and my overall experience so far. The video below is a screen cast reviewing the charges I received, PaySimple's BBB profile and more.
Look at these charges!
I processed a single charge for a $300 handyman project I did locally. That action activated both the PaySimple fees and Global Payment fees.
To say that I am a pissed off consumer is an understatement. I am enraged!!! This company has taken advantage of me and the more I check this company out the more pissed I become. This morning I got up early and made the above video.
I am sick of them throwing all of this "evidence" of an active account. They make claims that I received emails from them on specific dates and I do not have that correspondence. As I look across the web it seems to me that the overall reputation of PaySimple is not very good.
I seriously question the PaySimple BBB A+ rating when the BBB has posted 21 negative 1 star reviews and complaints. There are no positive or even neutral reviews. Honestly, I would not have taken this complaint as far as I have if I thought for one second that I owe these companies these funds!
Heck, I just opened a Square account for FREE and there are no monthly fees just a per transaction fee. Why would anyone pay PaySimple, Global Payments or North American Bancard almost $100 a month for processing service PLUS a per transaction fee? This is a complete ripoff!
In reviewing the negative complaints posted about PaySimple I discovered a common theme. There seems to be two major complaints around dormant accounts and new account funding delays. The BBB listed complaints have others claiming losses from $100 to $800!
I myself had my account flagged for paperwork immediately after my initial activation charge. A single email was sent asking for additional paperwork to validate the account. PaySimple says I opened it and I just don't remember. I did not provide that info and moved on with my life.
My initial charge that I processed was for $300 and that was credited within a few days. I was not impressed overly with this and did not think about this processing company again for 5 months.
I have never really looked to see what it is their service does and as a business owner don't care for all of this headache. I feel this company should have their fees posted visible on their website and details as to who they are selling or handing my/your info to.
Until December 4th I did not even know that Global Payments was a PaySimple related company! As stated in the update below, Global Payments is a processing company for North American Bancard. I thought these were different things and completely separate.
On December 4th I called in to PaySimple and during my conversation with the rep she mentioned Global Payments. I almost crapped myself! I had just come from the bank and they gave me the list above.
At first glance this is all I knew as there are hundreds of other charges for other services running through my account each month. The moment she said they were related I knew something was wrong! How can these two companies pull funds from my account at a rate 5 times what the initial startup was.
Worse! Chase bank will not dispute these charges because they have been active in my account for longer than 60 days. In the first 60 days they charged me under $200 and even though I never wanted or verified any documents, these services billed me .
How am I supposed to know these companies will be leaching money from my account months after some initial action activated an account.
In my research this morning I was referred to the State Attorney Generals website. I have not had time to go through all the content that they have here related to filing a consumer complaint. Today I will be making the time to file a formal complaint with the Colorado Attorney Generals Office.
There website has links and sections related to everything a consumer needs to file a complaint against PaySimple, Global Payments or any banking or merchant service related concerns. https://coag.gov/file-complaint
I feel there website is designed to mislead the consumer and I ask this question? How many other Americans have open accounts (right now or in the past) that are sitting and ultimately closed (without more than a single use charge) that activated a series of charges?
I found a handful of consumers that took the time to file a complaint. How many other consumers have just ate a few hundred dollars and moved on? As a consumer I want answer to these questions!!!
- Amazon Customer Reviews
- Angie's List
- Google My Business
- Yahoo! Local Listings
- G2 Crowd
- Salesforce AppExchange
- Better Business Bureau
- Facebook Ratings and Reviews
- Your Own Website
- Federal Trade Commission
- State Attorney General
There are a bunch of services online that allow consumers to voice there opinions. The list the the left came to my attention during this whole process. I thought it might be helpful to post it here. You can also visit Hubspot for links and more info. Many of these complaint related sites don't directly relate to Paysimple but are good to know about. I added 3 at the bottom that are specifically for complaints.
UPDATE (12/26/17): I just heard from Global Payments who actually picked up the phone and called me directly. They did however block their phone number so I can't share that with you or ever call them back on that line.
Turns out that Global Payments is a processing company for yet another company! That company is North American Bancard. They apparently are the ones running charges through my account under the Global Payments company.
The contact information for (N.A.B.) North American Bancard is (800)226-2273. I will be adding all three of these companies to my formal Colorado Attorney Generals complaint.
UPDATE 12/27/17: I received an email from the BBB stating that PaySimple offered me 2 months service and that is all they are going to do. I refused this offer as I have lost in time and funds over $1500. As a small business the amount of time I have put into this issue is crazy!
If you have had a bad experience you need to file with the BBB and get involved. U feel a class action lawsuit is coming.
UPDATE 12/27/17: Just filed with the Colorado Attorney General! More on that as things develop. Here is a great video all about our Attorney Generals! Here is the Colorado Attorney Generals Fraud Complaint Page.
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